Last updated: July 28, 2026
Currency: USD
Regions covered: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal
About This Page
Odiesport designs and builds solid-wood furniture and supports returns from the regions listed above.
This policy describes how Odiesport resolves issues and how returns, exchanges, and refunds are handled for furniture purchases.
All amounts are shown in USD.
Where eligible, Odiesport arranges the return label or freight pickup and settles:
- VAT/GST
- Duties
- Brokerage
- Customs processing
for the return, so nothing is due at the door when Odiesport’s paperwork is used (DDP on returns where available).
Quick Overview
- Return window: 40 days from delivery
- Start a return by contacting support with your order number
- No extra charges on eligible returns
- Odiesport issues the return label or books the freight pickup
- Cross-border taxes and duties are covered when Odiesport documents are used
- No restocking fee on eligible returns
- Refund timing: Within 10 business days after the return is received and passes inspection
- Refunds are issued in USD to the original payment method
- Store credit is available on request
- Proof of purchase: Order number or the email/phone used at checkout
- Support cadence: Replies within 1–2 business days on working days (CST)
Return Eligibility for Furniture
Items must be:
- New
- Unused
- Unassembled
- Unmodified
This helps ensure heavy hardwood components remain protected in transit.
Signs of use or alteration may make preference returns ineligible, including:
- Scratches
- Dents
- Stains
- Odors
- Pet hair
- Drilled holes
- Refinishing
- Bases that were leveled or installed
Include original protection where possible, such as:
- Foam
- Corner guards
- Hardware packs
- Manuals
- Tools
If something is missing, repack the item to an equal or higher protection level.
Items that have been:
- Assembled
- Installed
- Glued
- Altered
may only be returned when Odiesport confirms:
- A manufacturing defect
- Verified carrier damage
The intended use is indoor residential or studio use.
Some large pieces require:
- Pallet pickup
- Liftgate service
Odiesport will outline the required steps during scheduling.
Return shipments must originate from the regions listed at the top of this page.
Natural Wood, Naturally Unique
Solid timber varies naturally in:
- Grain
- Tone
- Small knots
- Figure
These are inherent material characteristics, not defects, and are assessed as such in every covered country.
If Something Is Wrong: Damage, Defect, or Wrong Item
If a piece arrives damaged, shows a production fault, or does not match the ordered model, size, or finish, Odiesport will work to resolve the issue.
Common issues may include:
- Crushed corners
- Cracked tops
- Chipped coating
- Mis-cut joinery
- Misaligned joinery
- Tops that do not sit level
- Unstable bases
- Hardware that will not seat correctly
Odiesport provides prepaid return freight through:
- Parcel return label
- Scheduled freight pickup
Odiesport may offer:
- A replacement, subject to stock or lead time
- A full USD refund
- Replacement parts
- A touch-up kit for minor cosmetic issues where appropriate
Any outbound shipping paid at checkout for the affected item is refunded.
For international returns, Odiesport covers:
- VAT/GST
- Duties
- Brokerage
- Customs processing
when Odiesport’s return label and documents are used (DDP on returns).
Change of Mind: Space, Size, or Finish
Preference returns are available within 40 days if the item is:
- Unused
- Properly packed
Odiesport pays the return freight, so you do not pay beyond checkout.
After inspection confirms complete parts and like-new condition, Odiesport refunds the product price in USD.
Original outbound shipping, if paid at checkout, is not refunded on preference returns.
For exchanges, any price difference is settled in USD when the exchange is processed.
Items Not Eligible for Return
The following are not eligible for return unless defective or damaged at delivery:
- Gift cards
- Final-sale items
- Clearance items
- Custom furniture
- Made-to-order furniture
- Non-standard sizes
- Special edges
- Custom stains or finishes
- Inlays or carvings
- Non-standard bases
Furniture is also not eligible for preference return if it has been:
- Used
- Assembled
- Installed
- Modified
- Refinished
For promotional bundles or free-gift orders:
- All included items must be returned
- Odiesport may deduct the prorated value of missing items from the refund
How to Start a Return
Email support@odiesport.com or use the site contact form within 40 days of delivery.
Include:
- Order number
- Short description of the return reason
For damage or defects, contact Odiesport within 72 hours and include:
- Clear photos or a short video
- Outer carton photos
- Inner packaging photos
- Photos or video of the affected areas
Keep all packaging until next steps are confirmed.
Odiesport responds within:
- 1–2 business days
If eligible, Odiesport will:
- Issue a prepaid parcel label, or
- Schedule a freight pickup
- Provide packing guidance
Return Address
Odiesport Returns Department
1313 Valwood Parkway
Carrollton, TX, 75006
Labels and pickup authorizations generally expire after:
- 10 calendar days
Please ship the item or be available for pickup within that timeframe.
After the first carrier scan, transit risk transfers to Odiesport.
Returns must include the Odiesport Return Authorization provided with the label.
Shipments sent without prior authorization may be delayed.
Packing Guidance for Furniture
To help protect furniture in transit:
- Immobilize tops, legs, and bases so nothing shifts
- Reuse original foam and corner guards whenever possible
- Bag all hardware and tools
- Secure hardware bags inside the carton or crate
- Use a new heavy-duty box or pallet crate if the original carton is unavailable
- Add thick padding on all sides
- Seal every carton seam firmly
For freight returns, Odiesport will confirm:
- Pallet requirements
- BOL (bill of lading) information
What Inspectors Check on Arrival
Reviewers verify:
- Model
- Size
- Finish
- Presence of all components
- Presence of all hardware
- Signs of use
- Signs of alteration
- Adequacy of protective packing
If parts are missing or protection is inadequate and damage occurs, Odiesport may:
- Reduce the refund to cover repair or replacement, or
- Return the item to you if preferred
No new fees are charged to you. Odiesport coordinates and pays the required logistics.
Refund Timing and Method
Once the return arrives and passes review, Odiesport processes the refund within:
- 10 business days
Refunds are issued to the original payment method in USD, including:
- Major credit or debit cards
- PayPal
Store credit is available on request.
Card issuers and banks may require additional business days to post funds.
Any foreign exchange conversion or spread is determined by your payment provider.
Exchanges
Requests for a different size or finish are accepted for:
- 40 days from delivery
subject to inventory availability.
For preference exchanges:
- Odiesport covers shipping both ways
For issue-based exchanges involving damage, defects, or incorrect items:
- Shipping is also covered
Replacement items ship after the original item:
- Is received
- Passes inspection
Cross-shipping is not available.
Refused Deliveries and Undeliverable Shipments
If a delivery is refused without prior notice and the carrier reports no damage:
- Odiesport will coordinate the return
- Odiesport will cover carrier charges
- Delivery may be rescheduled at no cost
- A refund may be issued after the item is received and inspected
If refusal is due to visible carrier-caused damage noted with the driver:
- Odiesport will handle the carrier claim
- No re-delivery fees apply
Taxes, Duties, and Customs on Returns (International)
For eligible returns from covered countries, Odiesport:
- Prepares re-import documents
- Pays VAT/GST
- Pays duties
- Pays brokerage
- Pays customs processing
provided that you:
- Use Odiesport’s return label
- Follow Odiesport’s return instructions
Using an unapproved, self-arranged courier may:
- Shift customs charges to the sender
- Shift loss or damage responsibility to the sender
- Delay return processing
Processing and Shipping Times Reference
Most furniture orders prepare to ship within:
- 1–2 business days
- Monday–Friday
- U.S. public holidays excluded
Typical post-dispatch transit ranges are:
- U.S. & Canada: 6–8 business days
- Europe & UK: 7–9 business days
- Australia: 9–10 business days
For service methods and tracking behavior, see Odiesport’s Shipping Policy.
Regional Compliance Notices
EU/UK Consumer Rights
Nothing in this policy limits statutory rights in the EU or UK, including cooling-off rights where applicable.
Where local law provides:
- A longer mandatory return window
- Additional consumer remedies
Odiesport honors the greater protection.
Payment and Currency
All refunds and exchanges are calculated and issued in USD.
Any foreign exchange conversion shown by your:
- Card issuer
- Bank
- Payment provider
is determined by that provider.
Need Assistance?
Odiesport replies within:
- 1–2 business days
- Monday–Friday, CST
For faster resolution, include:
- Order number
- Delivery address
- Photos or video when reporting damage or defects
Phone: +1 (214) 460-9852
Email: contact@odiesport.com
Support Time: Mon–Sun: 8:00 AM-5:00 PM CST