Last updated: July 28, 2026
Scope: Furniture only
Currency: USD
Regions covered: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal
About This Page
Odiesport offers solid-wood furniture and ships to the regions listed above.
This policy explains how Odiesport ships, what happens at delivery, and how Odiesport handles shipping-related issues for furniture orders.
Prices and fees are shown in USD.
Where eligible, import taxes, duties, brokerage, and customs clearance fees are collected at checkout, so there is nothing to pay on arrival (DDP where available).
How Odiesport Prepares and Sends Furniture
Odiesport prepares each solid-wood item for transport with:
- Rigid sheathing
- High-density foam
- Reinforced corners
Orientation marks on large panels help cartons stay upright through carrier hubs.
Smaller items travel by parcel network, while bulky or heavy pieces move on furniture freight.
At checkout, you’ll see the total amount due in USD, including where applicable:
- Freight
- Handling
- Fuel
- Taxes
- Duties
- Brokerage
No payment is collected at the door.
Helpful Clarifications
- The estimated delivery window at checkout reflects preparation time plus carrier transit.
- U.S. sales tax is added at checkout where required and is included in the USD total.
- International incoterm is DDP where available, so there are no customs charges at delivery.
- Payment methods are cards and supported wallets.
- Cash on Delivery (COD) is not available.
- Payments are charged in USD.
- Carriers run address checks before dispatch.
If address details are incomplete or restricted, Odiesport will request a correction before dispatch to help avoid delays.
Where Odiesport Delivers
Odiesport ships to:
- United States
- United Kingdom
- France
- Germany
- Australia
- Spain
- Canada
- Italy
- Belgium
- Portugal
Odiesport does not deliver to:
- PO Boxes
- APO/FPO/DPO addresses
- Certain remote territories
- Puerto Rico
- Guam
- U.S. Virgin Islands
- Select outlying islands in Europe
- Select outlying islands in Australia
A standard street address with safe truck access is required.
If your building has:
- Vehicle limits
- Tight stairwells
- Limited elevators
- Gated entry
contact Odiesport in advance to review available options and any third-party add-on services.
Carriers and Service Levels
Parcel Networks
Parcel shipments may be handled by:
- UPS
- FedEx
- USPS for limited small U.S. parcels
- DHL Express on international routes
Furniture Freight (LTL)
Oversized or heavy items ship on liftgate trucks with curbside delivery.
Curbside delivery means:
- Ground-level delivery at the curb or driveway
Curbside service does not include:
- In-home placement
- Stair carrying
- Setup
- Packaging removal
Freight partners typically call or text to schedule a delivery window.
Palletizing and stretch-wrap may be added for protection.
Signature Control
For select high-value consignments:
- An adult signature may be required
The tracking email will state when this applies.
Additional Notes
Parcel carriers generally:
- Attempt delivery multiple times
- May hold undelivered parcels at a local facility or access point
- May require ID for collection
Where Authority to Leave is used, responsibility transfers on the successful delivery scan.
Authority to Leave is not available when a signature is required.
Preparation Time and Transit Time
Preparation time is the pre-pickup period used for:
- Inspection
- Packing
- Labeling
Transit time begins after carrier pickup.
Business days are:
- Monday–Friday
- CST
- U.S. federal holidays excluded
International routes may require extra time for:
- Security processing
- Customs processing
Timelines may also be extended by:
- Severe weather
- Local holidays
- Labor actions
- Carrier network congestion
- Address changes after dispatch
Address changes after dispatch may require a reroute and can delay delivery.
Daily Cut-Off
Orders confirmed before the daily cut-off are typically prepared for dispatch the same working day.
Rates and Timeframes (USD, Furniture Only)
All amounts appear at checkout.
Flat rates and free-shipping thresholds are fully inclusive.
Recipients pay nothing at the door.
| Region | Coverage | Preparation Time | Transit Time | Flat Freight | Free Shipping From |
|---|---|---|---|---|---|
| North America | United States, Canada | 1–2 business days | 4–6 business days | $5.99 | $99 |
| Europe + UK | United Kingdom, France, Germany, Spain, Italy, Belgium, Portugal | 1–2 business days | 6–9 business days | $7.99 | $149 |
| Oceania | Australia | 1–2 business days | 7–10 business days | $8.99 | $199 |
Furniture Specifics
Solid wood is dense and often oversized, so carriers may apply dimensional weight.
Furniture commonly shipped by LTL may include:
- Dining tables
- Media units
- Other case goods
These shipments may include:
- Liftgate service
- Cargo insurance
Multi-item orders may ship in separate cartons to reduce risk.
Where helpful, cartons may be banded on a single pallet.
Odiesport subsidizes part of the freight, and the reinforced packing and total due appear clearly at checkout.
Taxes, Duties, and Customs on International Orders
For deliveries to:
- United Kingdom
- France
- Germany
- Spain
- Italy
- Belgium
- Portugal
- Australia
- Canada
Odiesport ships DDP (Delivered Duty Paid).
This means the checkout total in USD includes applicable:
- Import VAT/GST
- Duties
- Brokerage
- Customs clearance fees
Do not pay the driver.
If anyone requests payment at delivery, contact Odiesport immediately.
U.S. Orders
Applicable state and local sales tax appears at checkout and is included in the USD total.
Documentation
Each international shipment includes:
- Commercial invoice
- Packing list
- HS codes
to support customs clearance.
Order Flow and Dispatch
Most furniture moves through final checks and packing within:
- 1–2 business days
Orders confirmed before the daily cut-off usually start the same working day.
Later confirmations usually start the next working day.
If an item is not available for immediate dispatch, the confirmation will include:
- An estimated ship-by date
For mixed dispatch timing in one cart, Odiesport may:
- Ship available items first, or
- Hold the order to consolidate
The confirmation will specify which method applies.
Support Hours
Messages receive a reply within:
- One business day
- Monday–Friday, CST
Fraud and Verification
For account security, Odiesport may request:
- Address verification
- Payment verification
Lack of response may delay dispatch.
Origin and Staging Facility
Primary dispatch point for furniture to the U.S., UK, FR, DE, AU, ES, CA, IT, BE, and PT:
1313 Valwood Parkway
Carrollton, TX 75006
Terminal Holds
Freight terminals can typically hold consignments for several business days.
Storage beyond that period may be billed at carrier rates.
Access, Placement, and Setup
Many items ship in separate sections to:
- Protect load-bearing parts
- Simplify setup
Cartons may include:
- Illustrated setup guide
- Basic tool where relevant
Typical setup is straightforward for two adults on a clean, soft surface.
If your building has:
- Tight turns
- Limited elevators
- Gated entries
- Stair carries
- Truck restrictions
tell Odiesport before shipment so available options can be arranged.
Third-party upgrades may include:
- Room-of-choice placement
- Stair carrying
- Packaging haul-away
- Exact-time appointments
These services are quoted at cost.
Possible carrier-cost fees include:
- Missed freight appointments
- Liftgate refusals
- Address corrections after dispatch
- Re-delivery
If refusal is due to visible carrier-caused damage noted with the driver:
- Odiesport handles the claim
- No re-delivery fees apply
Tracking and Live Updates
When a shipment leaves 1313 Valwood Parkway, Carrollton, TX, Odiesport emails a confirmation with a tracking link.
Please allow time for carrier scans to appear.
International pallets may show:
- “Label created”
until a terminal assigns the freight.
If no movement appears after a reasonable period, contact Odiesport so the carrier can be checked.
Status Visibility
The Estimated Delivery range on the carrier page updates as the shipment scans through hubs.
Damage, Loss, or Other Issues
Inspect packages at delivery.
If anything arrives damaged:
- Notify Odiesport promptly
- Provide your order number
- Provide clear photos or a short video of the outer carton
- Provide photos or video of the inner packing
- Provide photos or video of affected areas
- Note visible damage with the driver where possible
- Keep all packaging until next steps are confirmed
For minor cosmetic issues, Odiesport may send:
- Replacement parts
- A touch-up kit
If tracking shows no progress for an extended period, or delivery has not occurred within the stated timeframe from the ship date, contact Odiesport.
Once the carrier confirms loss, Odiesport will provide:
- A replacement at no charge, or
- A full refund in USD
Shipments may be returned to sender if they are refused or undeliverable due to:
- Repeated missed appointments
- Incorrect addresses
Odiesport can re-ship after:
- Address verification
- Payment of applicable carrier return fees
- Payment of storage fees
- Payment of re-delivery fees at cost
Changes and Cancellations
Orders can be canceled if they:
- Have not entered dispatch preparation
- Have not shipped
Please contact Odiesport as soon as possible.
After handoff to the carrier:
- Cancellation is not available
After delivery:
- See Odiesport’s Return & Refund Policy
For international orders to UK, FR, DE, ES, IT, BE, PT, AU, or CA:
- Cancellation is not available once customs clearance is complete
Address changes after dispatch may result in:
- Carrier reroute fees
- Delivery delays
Need Help?
Odiesport support replies within one business day, Monday–Friday, CST, via the site contact form or email.
Phone: +1 (214) 460-9852
Email: contact@odiesport.com
Support Time: Mon–Sun: 8:00 AM-5:00 PM CST